Zoya Nine Terms & Conditions — Your Rights & Responsibilities

Zoya NineBy using -'s website and mobile platform, you automatically agree to these Terms & Conditions. This document constitutes a legally binding agreement between you and Zoya Nine.

These Terms & Conditions have been drawn up in accordance with applicable laws in Bangladesh. If you disagree with any part of these terms, please refrain from using the platform.

Zoya Nine We believe in being fully transparent with our members. That's why this document is written in plain language — so every member can clearly understand their rights and responsibilities.

Zoya NineTo open an account at -, you must meet the following conditions:

• You must be at least 18 years of age. A national ID card or passport may be requested to verify your age.
• You must be a resident of Bangladesh and comply with all applicable local laws.
• You must have a valid mobile banking or bank account registered in your own name.
• If a previous account has been terminated or suspended, opening a new account is not permitted.
• You must be of sound mind and capable of making your own decisions.

To protect the safety of minors, Zoya Nine A strict age verification process is in place. Account details may be requested for review in any case deemed suspicious.

Each individual may register only one account. If multiple accounts are detected, all accounts will be immediately closed and any bonuses earned may be forfeited.

• The name, address, and date of birth provided at registration must be accurate.
• The mobile number and email address used must be your own — accounts cannot be registered using someone else's details.
• Change your account password regularly and never share it with anyone.
• If you notice any suspicious activity on your account, contact support immediately.
• To close your account, please notify the support team in writing.

Zoya Nine Withdrawals may be held until an account is fully verified. Once KYC verification is complete, accounts are typically activated within 24 hours.

Zoya NineWhen placing bets, please follow the rules below:

• Once a bet is confirmed, it cannot be cancelled — unless the platform voids it under exceptional circumstances.
• The minimum stake per bet is ৳10 BDT, and the maximum is determined by your account tier.
• In live betting, if a bet is confirmed late due to connection issues, the odds available at the time of confirmation will apply.
• Zoya Nine reserves the right to void any bet accepted at incorrect odds due to a technical error.
• A maximum payout limit may apply to a single event — once the limit is reached, the system will stop accepting further bets.

If a match is abandoned or the result is uncertain, the outcome of any related bets will be determined in accordance with the official ruling of the relevant sports governing body.

Zoya Nine- supports deposits and withdrawals via multiple mobile banking methods, including Mobile Pay, Nagad, and Rocket.

• The minimum deposit is ৳50 BDT and the minimum withdrawal is ৳200 BDT.
• Deposits must be made from your own mobile banking account.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• KYC verification is mandatory before your first withdrawal.
• Withdrawals are typically processed within 24 hours, though delays may occur on public holidays.
• For suspicious transactions, funds may be held for up to 72 hours while additional verification is carried out.

Transaction fees vary by payment method. Deposits are generally free, though a small processing charge may apply to withdrawals.

Zoya NineAll bonuses and promotional offers are subject to the general terms below. Where a specific bonus carries its own terms, those terms will take precedence.

• Every bonus comes with a wagering requirement — meaning you must wager a specified multiple of the bonus amount before making a withdrawal.
• If you attempt to withdraw after claiming a welcome bonus without placing any bets, the bonus will be voided.
• Cashback bonuses are generally calculated based on net losses and must be claimed within the specified period.
• You may not have more than one bonus active at a time, unless the offer explicitly states otherwise.
• Bonuses cannot be transferred to another account.

VIP and high roller members enjoy exclusive promotional benefits. To find out more, VIP Page View.

Any of the following activities Zoya Nineis strictly prohibited at -and may result in account termination:

• Operating multiple accounts belonging to the same individual.
• Placing bets using match fixing or insider information.
• Bonus abuse — collecting bonuses across multiple accounts belonging to members of the same household.
• Any form of hacking or use of bots on the platform's software or systems.
• Transactions made for the purpose of money laundering.
• Defrauding or harassing other members.
• Operating an account using a false identity or someone else's details.

If such activity is suspected Zoya Nine will suspend the account, conduct an investigation, and report to the relevant authorities if necessary.

Your personal information is of the utmost importance to us. Zoya Nine Your information is never sold to any third party.

• Your information is used solely for account management, payment processing, and security verification.
• Information may be disclosed to regulatory authorities where required by law.
• All transactions are secured with SSL encryption.
• How long your data is retained is detailed in our Privacy Policy.

For more information, please see our Privacy Policy Read.

In the following circumstances, Zoya Nine Accounts may be suspended or permanently closed for:

• Breach of Terms & Conditions.
• Failure to submit KYC documents.
• Accounts inactive for an extended period (12 months).
• At the member's own request.
• Legal orders or regulatory directives.

Members will be given the opportunity to withdraw their balance before an account is closed, except in cases involving a breach of the rules.

For any dispute or complaint, please first contact us directly Zoya Nine contact the support team. We aim to resolve most issues within 48 hours.

• Submit a complaint: support@zoyanine.com
• Please include relevant details, screenshots, and transaction IDs.
• The support team will provide an initial response within 24 hours.
• Complex cases may take up to 7 business days to investigate.

If a dispute cannot be resolved, it will be settled in accordance with applicable laws in Bangladesh.